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Switched from DirecTV Options
Larry
#1 Posted : Wednesday, July 02, 2008 2:58:03 PM Quote
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I installed FiOS in February. The techs that came to install it were great, the service is great when it works. I get 20MBPS down, 5MBPS up, as advertised. TV is not as easy to use as DirecTV, but close. I have 2 TiVos, and it works with them, but not using a serial control cable, so changing channels is slow.

HOWEVER, this weekend I encountered the first snag. My TV service went out on Friday, May 23 around noon. Despite 6 calls no one acknowledged the probem. A technician finally showed up 2 days later, and DID NOT FIX THE PROBLEM. Said it was in the network. But Network support says it is not. So I am currently (as I write this) in never-never land. The earliest a tech can come is Tuesday, 4 days after the outage. And I have little confidence that he will do any better job than the first tech.
Guest
#2 Posted : Tuesday, July 15, 2008 9:15:48 PM Quote
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I too switched from DirectV after over 13 years and yes it is not as easy to use as DirectV at this point but they are making big enroads with their FiOS services. I have used the phone and Internet services now for almost 2 years with nary a problem. I encountered my first problem after 2 days with the Router shutting down the IP addresses for the 4 boxes. However this did not interfere with the TV service . I talked to CS on the 888 number and they were very helpful in tracking down the problem because I couldn't use VOD or Widgets during that time. That was Saturday night and the Tech came by yesterday and within 15 minutes replaced the Router and everything is still working well today. I discovered after he left last evening that my Laptop on the wireless could not connect. That was no big deal since I was using it in the Den and the Desktop was working in the Study. Today I called the 888 CS number and the Tech worked with me using Remote services and set up the laptop by remote control. Having been in the Computer business going back to the mid-50's I was impressed with how he was able to take over the computer while I watched. One of the Computer companies I worked for in the 70's were pioneering doing remote trouble-shooting on computers of customers all over the USA. The technology is warp years ahead now compared to then.

bamakid
Alex in SINY
#3 Posted : Thursday, July 24, 2008 10:06:24 AM Quote
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Joined: 7/24/2008
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Location: SI,NY
sorry i cant help you but i guess, in general, people have been sacrificing customer support/service for a slighlt uptick in performance.
Guest
#4 Posted : Thursday, October 20, 2011 10:34:54 PM Quote
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Guest
#5 Posted : Tuesday, December 27, 2011 6:10:08 AM Quote
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Guest wrote:
I installed FiOS in February. The techs that came to install it were great, the service is great when it works. I get 20MBPS down, 5MBPS up, as advertised. TV is not as easy to use as DirecTV, but close. I have 2 TiVos, and it works with them, but not using a serial control cable, so changing channels is slow.

HOWEVER, this weekend I encountered the first snag. My TV service went out on Friday, May 23 around noon. Despite 6 calls no one acknowledged the probem. A technician finally showed up 2 days later, and DID NOT FIX THE PROBLEM. Said it was in the network. But Network support says it is not. So I am currently (as I write this) in never-never land. The earliest a tech can come is Tuesday, 4 days after the outage. And I have little confidence that he will do any better job than the first tech.

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Guest
#6 Posted : Saturday, March 01, 2014 7:41:58 AM Quote
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How to get a scholarship to an ivy leauge school?Okay, so I know that scholarships in ivy leauge schools are supposed to only be need-based and not merit-based, but I was wondering if there is any possibility that you could get one based on grades or anything, like if you were in the ib program, valedictorian, 5.2 weighted gpa, 4.0 unweighted, multiple extra curriculars (including speech and debate, national history day, national honor society, national spanish honor society, community service club, newspaper- editor), many sports inside of school (cross-country, diving and track- all on varsity for four years) and outside of school (tennis, diving, swimming, and soccer), community service (at least 200 hours including free tutoring), jobs (lifeguarding, summer scholars- helping out teachers with summer school kids, dairy queen, and internship at the children's hospital), I skipped a grade, and I am trilingual (english, spanish, and french, and fluent in all)so, do you think that I could get a scholarship based on merit?
Guest
#7 Posted : Saturday, March 01, 2014 8:26:31 AM Quote
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I just took a look at Charter's order confirmation. I guess I'm going to have to call them there are sevreal charges that are different than the ones I agreed to on the phone call. Not unreasonable, just different.
Guest
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